HOW DOES IT WORK
The filter unit is a “composite” or composite material, made up of three natural materials: clay, sawdust and colloidal silver. Together, these materials have the following characteristics:
The clay creates microscopic channels within the interior walls of the filtration unit and traps all contaminants in the water, including solids, BACTERIA AND PARASITES.
The sawdust turns into activated carbon during the process, and this eliminates all bad smells, tastes and turbidity from the water regardless of its origin (stream, river, well, lagoon or lake).
Colloidal silver is impregnated into the surface of the ceramic filter after it is sewn in the oven. It is a bactericide used throughout the world to purify water and does not have any side effects. This works as a second protective layer to neutralize contaminants.
At the beginning, the filtration is slow, it is due to the natural process where the pores of the filter unit begin to open, this makes the water taste like clay during the first few filtrations. You have to remove the water from the first filters and empty the container completely, several times, (although we recommend that you taste the taste, since each filter can vary) to remove the taste from the water.
What do i do if i receive a wrong product or a product in bad condition ?
If you receive the wrong product or a product in poor condition, please contact us using the contact form or by sending an email to enzo.argueta@sasgnlk.com. Upon verification of the product’s condition through photos, Ecofiltro Europe will arrange for the return at our expense sending the replaceble part.
What do i do if the product is not what i expected and i want to return it ?
If the product is not as expected and you wish to return it, please contact us to explain the reason for the return. You will have 14 days from the date of receipt to send the product back to us. Please note that you will be responsible for the return shipping costs. We will not accept returns if the bag in which the filtering unit is enveloped unit has been opened and the filter unit has been used.
Under what conditions do i have to return the product ?
The product must be returned in its original packaging and in the same condition as it was received. We cannot accept returns for used, broken, or unpackaged products.
How many days do i have to return my product ?
You have a maximum of 14 days from the day you received the product to initiate a return.
Can i return only a part of my order?
Yes, you can return a part of your order as long as the product (or part) you are returning is in its original packaging and in perfect condition.
How do refunds work ?
Refunds are only accepted in the case of a manufacturing defect or an issue with the product itself. Once the filtering unit has been opened, it cannot be refunded due to hygienic reasons and cannot be reused.
How long will it take to get the amount back ?
Refunds for your order will be processed within 14 days of receipt.
What should i do if the taste of the water is not what i expected ?
While we understand that taste preferences can vary, we’re unable to accept returns based solely on the subjective taste of the water.
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